Delete your Coach Buddy account

You can delete your Coach Buddy account and the information linked to it at any time. You do not need to reinstall anything.

In the app

Open Coach Buddy and sign in with your email address.
Tap the person icon at the top of the screen to open Account & settings.
Scroll to Delete my account.
Type DELETE in the box and tap Delete my account.

Deleting your account needs a connection. If you have no signal, try again when you do. Your account is deleted straight away.

By email

If you cannot sign in, email [email protected] from the email address your account uses, and ask us to delete your account. We will delete it within 30 days and email you to confirm when it is done.

What is deleted

your email address and your account;
your display name, from everything you contributed — it reads “a driver” instead;
the devices you were signed in on, so every one of them is signed out;
your saved places;
your list of contributors you chose to hide;
the reports you sent us about content;
your sign-in codes;
for photos you sent that are not supporting a published fact: the original image and the position the camera recorded;
if you joined relief work: your listing, the shifts you posted as a coach company, and every contact between you and a driver or coach company.

What is kept, and why

Facts and information you contributed about places stay, because other drivers rely on them. They are no longer linked to your account and show “a driver”.
Photos that support a published fact stay, with the position the camera recorded, for as long as that fact is shown. That position is evidence that the photo was taken at the place. It is never shown to other drivers.
A fingerprint of each photo you sent is kept, so the same image cannot be sent again.
New places you suggested stay, and show “a driver” instead of your name.
Emails we already sent to a coach company or a driver for you, such as your email address after you said yes, are in their inbox. We cannot delete those.

When you delete your account, your name on everything you contributed changes to “a driver”, and the link between those contributions and your account is cut, so nobody can trace them back to you.

See our privacy page for more about what Coach Buddy holds.