Getting help
If something in Coach Buddy is not working, or you have a question about your account, we can help.
Email us
Email [email protected].
It helps if you tell us:
- the email address you sign in with;
- the phone, tablet or computer you are using, and its browser;
- what you were doing, and what you saw.
Never send us a sign-in code. We will never ask you for one.
Common questions
I have not received my sign-in code
Check your junk or spam folder. A code stops working after ten minutes, so if it has been longer, ask for a new one. If you ask for a lot of codes in a short time, you will be asked to wait 15 minutes before trying again.
A fact about a place is wrong
Open the place in Coach Buddy and suggest a correction, or tell us something about it. A person at Don't Travel Empty reads every suggestion before anything changes for other drivers. You can follow what happened to it under “My contributions”.
I own a business listed in Coach Buddy and something is wrong
Email [email protected] with the name and town of the business and what needs changing.
I want to change my display name
A display name cannot be changed in the app once it is set. Email us from the address you sign in with and we will help.
I have lost a phone that was signed in
Sign in on another device, open your account screen and sign the lost device out under your devices.
I want to delete my account
See delete your account.
Your privacy
See our privacy page for what Coach Buddy holds about you and why.